Your privacy matters to us. This policy explains exactly what personal data 92goo collects, how it is used, how it is protected, and what rights you have over your own information.
92goo ("the platform", "we", "us") takes the privacy of its players seriously. This Privacy Policy explains how we collect, use, store and protect personal data when you use the 92goo website, mobile site or any associated services. It also explains your rights in relation to your personal data and how to get in touch if you have questions or concerns.
This policy applies to all registered players and to anyone browsing the 92goo platform. By creating an account or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how your data is handled.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. Together, these documents govern the full relationship between you and 92goo.
The personal data we collect falls into the following categories:
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID or CNIC number | Account registration and age verification |
| Contact Data | Email address, phone number, postal address | Account communication, support and notifications |
| Financial Data | Payment method details, transaction history, PKR balances | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security monitoring and fraud prevention |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement and personalisation |
| Communication Data | Support chat logs, email correspondence | Resolving disputes and improving support quality |
We do not collect sensitive data such as biometric information, political opinions or religious beliefs. We collect only what is reasonably necessary for operating a gaming and payments platform in Pakistan.
Your data reaches us through three main routes:
When you register an account, deposit or withdraw funds, contact support, update your profile or use any interactive feature of the platform, you provide us with data directly. This includes the personal and financial information you enter during signup and verification.
Technical and usage data is collected automatically as you use the platform. This includes your IP address, the device you are using, your browser type and version, pages you visit on 92goo, how long you spend on each section and what actions you take. This data is collected via server logs and cookies — see the Cookies section below for more detail.
When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer or card, our payment processing partners share transaction-related data with us. This is limited to what is necessary to confirm the payment and reconcile your account. We may also receive data from identity verification services if you are asked to verify your age or identity.
Your personal data is used only for purposes that are directly connected to your use of the 92goo platform. The main purposes are:
All financial transactions on 92goo are processed in PKR. When you deposit via JazzCash, Easypaisa, Raast, bank transfer or debit/credit card, the transaction is handled through our payment processing partners. 92goo does not store full card numbers or mobile wallet PINs on its own servers — payment credentials are processed directly by the relevant payment partner using their own secure infrastructure.
We do retain a record of transaction amounts, dates, payment method types and outcomes (successful, pending, declined) within your account for the purpose of account management, dispute resolution and financial record-keeping. This data is linked to your account and stored securely.
You are required to use payment methods registered in your own name. Transactions from third-party accounts are not permitted and will be investigated if identified. This rule exists to protect you and to prevent financial fraud on the platform.
We share personal data only in the following limited circumstances:
All third parties with whom we share data are required to handle it in accordance with applicable data protection principles. We do not permit third parties to use your data for their own marketing or analytics purposes.
92goo uses cookies and similar tracking technologies to keep the platform working properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.
These are necessary for the platform to function. They manage your login session, remember your preferences and keep your account secure while you are active on the site. You cannot opt out of essential cookies without affecting your ability to use the platform.
These help us understand how players navigate 92goo — which pages are visited most, where users spend time and where friction occurs. This data is used in aggregate to improve the platform. Analytics cookies do not identify you personally.
These cookies remember choices you have made — such as your preferred language or display settings — so you do not have to reset them each visit.
We keep your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods vary depending on the type of data:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.
92goo takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure. These include:
While we work hard to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your login credentials private and using a secure, up-to-date device to access your account reduces the risk of unauthorised access from your end.
You have rights over your personal data. Below is a summary of what those rights mean in practice on the 92goo platform:
You can request a copy of the personal data we hold about you at any time.
If any information we hold about you is inaccurate, you can ask us to correct it.
You can request deletion of your personal data, subject to our legal record-keeping requirements.
You can object to us processing your data for marketing communications at any time.
You can request your data in a structured, commonly used format for your own records.
In certain circumstances you can ask us to limit how we use your personal data.
To exercise any of these rights, contact the support team through your account dashboard. We will respond within a reasonable timeframe. Some requests — particularly deletion requests — may be subject to verification of your identity before we can act.
92goo is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on the platform or provided us with personal data, please contact support immediately so the account can be investigated and closed. Any data found to belong to a minor will be deleted promptly.
Parents and guardians are encouraged to use device-level controls and parental filter software to prevent underage access to online gaming platforms. See the Responsible Gaming page for more guidance on this.
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we use, or to keep up with evolving best practices. When material changes are made, we will notify registered players via the contact details on their account before the updated policy takes effect.
The updated policy will be published on this page with a revised "last updated" date. Continued use of 92goo after the updated policy has been published constitutes your acceptance of the changes. If you do not agree with any amendment, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the 92goo support team. Contact details are available within your account dashboard.
We take all privacy-related queries seriously and aim to respond promptly. For concerns about responsible gaming or account restrictions, the Responsible Gaming page has dedicated guidance and contact options.
These are the core principles we follow to make sure your personal data is handled with care and transparency.
All data transmitted between your device and 92goo is encrypted via HTTPS/TLS. Your account details, payment information and personal data are protected in transit and at rest on our servers.
92goo does not sell, rent or trade your personal information to anyone. Your data is used solely to run your account and deliver platform services — nothing else.
Financial transactions via JazzCash, Easypaisa, Raast and bank transfer are handled through secure payment partners. We never store your full card numbers or wallet PINs directly.
Access, correct, download or request deletion of your personal data at any time. Your data rights are real and we make it straightforward to act on them through your account dashboard.
We collect only what is genuinely needed to operate your account, process PKR payments and keep the platform secure. We do not build unnecessary data profiles on players.
Any material changes to this Privacy Policy are communicated to registered players before they take effect. You will never be surprised by changes to how your data is used.